Online Mediation
What technology is used in the mediations?
The mediations use the latest version of Adobe Flash Player. Get it here.
Do I need any special software to participate in a mediation?
All you need is the latest version of Adobe Flash Player. Get Adobe Flash here.
Do I need any special hardware to participate in a mediation?
In order to allow other participants in the mediation to see you, you need a web cam attached to your computer.
How do I broadcast my A/V?
In order to start broadcasting your Audio and/or Video you will need to first turn it on. To do this click on the 'A' or 'V' buttons in the 'Me' pane below the text entry area:
The first time you do this you will be asked to grant permission to use your Mic and Webcam. The dialog box will look like this:
After you grant permission the AV will start. You will be able to see your own feed in the 'Me' area.
How do I view somebody's A/V?
In order to view another users AV streams you will have to click on them in the room list section,
You can see who is broadcasting their AV by the icons in the 'Out' column next to a users name. Similarly you can see who is watching your AV by looking at the icons in the 'Me' column. If the user is not sending AV you will see their user picture when you click on them in the room list.
My web cam and/or microphone doesn't work, what is wrong?
Before doing anything, make sure that your webcam and/or microphone are connected to your computer. Once they are connected, Macromedia Flash will automatically detect any cameras and audio sources for the chat.
If you have not seen the privacy screen from Flash pop-up when you start the chat click on the 'settings' button located in the 'Me' window, then navigate to the 'Privacy' tab. Make sure that you "allow userplane.com to access your camera and microphone."
Once you have set access permissions to Macromedia Flash Player, while still in the Settings window, navigate to the camera and microphone tabs and make sure that the computer is detecting your camera and microphone. Select the camera/microphone you are using and click on 'close'. The audio and video should now be set up.
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